Our aim is to provide the highest possible standard of service. We welcome your feedback on the care and service you receive at this pharmacy.
If you have any comments, suggestions, or complaints, please speak to a member of our team, write to us, or contact us using the details below:
Email: complaints@pharmacymail.co.uk
Telephone: 0330 1001 007 (Option 2, then Option 4)
We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.
We operate a complaints procedure as part of the NHS system for dealing with complaints. Our system meets national criteria. Our Pharmacist/Operations Manager will give you further information. You may wish to escalate your complaint if we are unable to reasonably resolve it.
You may contact the following to do so:
NHS England Customer Contact Centre
The contact number for the call centre – 0300 3 11 22 33 (local rate number)
The chance to submit your concerns, by email, to england.contactus@nhs.net
If you wish to provide your concerns in writing this will need to be submitted to:
Customer Contact Centre NHS England
PO Box 16738
Redditch
BG97 9PT
PO Box 16738
Redditch
BG97 9PT
NHS Complaints Advocacy
Telephone – 03004562370 (charged at local rate)
Email – pohwer@pohwer.net
Fax – 0300 456 2365
Post – PO Box 14043, Birmingham, B6 9BL
Email – pohwer@pohwer.net
Fax – 0300 456 2365
Post – PO Box 14043, Birmingham, B6 9BL